Terms and Conditions

As an Argen customer, you agree to adhere to the terms and conditions listed below.

Return and Refund Policy


This Return and Refund Policy (“Policy”) shall govern all returns of Products to the Argen Corporation (“Argen”) and refunds issued by Argen for said returns.

  1. General Terms. The terms and conditions set forth in this section shall apply to all returns of all Products and refunds offered by Argen for all returns.
    1. Contact Us. To provide Argen Notice of a return and for all other questions regarding returns, including inquiries regarding exceptions to this Policy, please contact Argen in one of the following manners: (1) via the Argen Website (www.Argen.com), (2) by calling Customer Support at 1-800-255-5524, or (3) via email at customercare@argen.com.
    2. RMA Requirement. All returns must be accompanied by an RMA. An RMA may be requested by contacting Argen using the methods described in Section 1(a). Upon contacting Argen to request an RMA, please be prepared to provide Customer’s Argen account number, the quantities and types of Products being returned, and the invoice number of the original purchase. To qualify for return, the Product being returned must be received by Argen within thirty (30) days of Argen providing the RMA to Customer. In the event extenuating circumstances prevent return of a Product within thirty (30) days of Argen providing the RMA to Customer, please contact Argen using the methods described in Section 1(a) to inquire regarding a potential exception to this requirement.
    3. Other Return Requirements.
      1. Packaging Requirement. Argen only accepts returns of Products that are in their unopened original packaging.
      2. Active SKU Requirement. Argen only accepts returns of Products currently sold by Argen (i.e., Products for which there is an active Argen SKU).
      3. Return of Products Not Originally Purchased from Argen. Argen does not accept returns of products that were not originally purchased from Argen.
      4. Return Period Calculation. For purposes of this Policy, the period during which a Product may be returned is calculated using the date that the order for the Product is placed by Customer, not the date that Argen ships the order or the date that Customer receives the order.
    4. Return Grace Period. Subject to the requirements set forth in this Section 1, for any Product returned to Argen that is postmarked within five (5) days of Customer’s receipt of the Product, Argen will refund to Customer, as a credit to Customer’s Argen account, the LPP for the Product.
    5. Delivery Issues. Customer must notify Argen of non-delivery of an order within thirty (30) days of the date Customer orders the Product from Argen. Should Customer notify Argen of non-delivery of an order, Argen will investigate the claim through the shipping company used by Argen to deliver the order. In no circumstances is Argen responsible for such loss if: (a) Customer or its agent submitted incorrect shipping information, (b) Customer or its agent signed a signature waiver or release delivery authorization for the carrier in question, or (c) the order indicates that it was signed for and received at the address listed on the Customer or agent submitted shipping information. Customer expressly waives any claim against Argen for delay or loss of any Product caused by the shipping company.
    6. Return Shipping Costs. Argen will provide to Customer a shipping label for Products purchased by customers in the United States which are eligible for return per this Policy. Customers outside of the United States are responsible for shipping costs associated with return of any Product eligible for return.
    7. Shipping Terms. All returns are shipped FOB Argen’s warehouse (Incoterms 2022). Risk of loss to Product passes to Argen only upon delivery at Argen’s warehouse and Customer is responsible for all damage or loss to returned Products in transit.
    8. Original Shipping Costs. The refund amount for returned Products does not include any of the original costs charged for shipping the Product to Customer.
    9. Reservation of Rights. Argen reserves the right to amend this Policy without prior notice. Customer and its agents should refer to the Policy as posted on the Argen Website from time to time to review the most recent terms.
    10. Waiver. EXCEPT FOR OBLIGATIONS EXPRESSLY SET FORTH IN THIS POLICY OR IN ANY OTHER WRITTEN AGREEMENT BETWEEN ARGEN AND CUSTOMER OR ARGEN POLICY, IN NO EVENT SHALL ARGEN BE LIABLE FOR ANY OBLIGATIONS OR LIABILITIES, WHETHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL, AND WHETHER ARISING OUT OF BREACH OF WARRANTY OR OTHER CONTRACT BREACH, NEGLIGENCE OR OTHER TORT OR ON ANY STRICT LIABILITY THEORY.
  2. Product-Specific Return Requirements and Policies. Subject to the terms set forth in Section 1, Argen will accept returns of Products as follows:
    1. Alloy Products.
      1. Requirements for Return. To qualify for return, an Alloy Product must have been ordered from Argen less than 180 days of the date Argen receives Notice of the return.
      2. Refund Amount and Process. For return of an Alloy Product, Argen will issue a refund to Customer, as a credit to Customer’s Argen account, pursuant to the following terms:
        1. Alloy Products Made of Non-Precious Materials. For returns of Alloy Products made of Non-Precious Materials, Argen will refund to Customer the LPP for the Alloy Product, less a restocking fee of twenty percent (20%) of the LPP.
        2. Alloy Products Made of Precious Materials. For returns of Alloy Products made of Precious Materials, Argen will refund to Customer the lesser of the LPP for the Alloy Product and the DOR for the Alloy Product, less a restocking fee of ten percent (10%) of the lesser of the LPP and the DOR.
        3. Refining Option. Alloy Products made of Precious Materials sent to Argen by Customer that do not qualify for return will be refined, subject to the terms of Argen’s Refining Terms and Conditions, located at https://argen.com/refining-conditions.
    2. Coins.
      1. Requirements for Return. To qualify for return, a Coin must have been ordered from Argen less than 180 days of the date Argen receives Notice of the return.
      2. Refund Amount and Process.
        1. Gold and Platinum Coins - Argen will refund to Customer, as a credit to Customer’s Argen account, the DOR Fix, less a restocking fee of twenty-five US dollars ($25.00). This includes but is not limited to: Gold Coins, Platinum Coins, five (5) gram Suisse Coins, one half (1/2) ounce Canadian Gold Maple Leaf Coins.
        2. Silver Coins - Argen will refund to Customer, as a credit to Customer’s Argen account, the LPP, less a restocking fee of twenty-five US dollars ($25.00).
      3. Refining Option. Coins made of Precious Materials sent to Argen by Customer that do not qualify for return will be refined, subject to the terms of Argen’s Refining Terms and Conditions, located at https://argen.com/refining-conditions.
    3. Digital Products, ArgenIS Products, and Aligners.
      1. Requirements for Return.
        1. Digital Products and Aligners. To qualify for return, a Digital Product or Aligner must have been ordered from Argen less than thirty (30) days of the date Argen receives Notice of the return of the Digital Product or Aligner.
        2. ArgenIS Products. To qualify for return, an ArgenIS Product must have been ordered from Argen less than thirty (30) days of the date Argen receives Notice of the return of the ArgenIS Product.
      2. Refund Amount and Process. For return of Digital Products, ArgenIS Products, and Aligners, Argen will issue a refund to Customer, as a credit to Customer’s Argen account, the LPP of the returned Digital Product, ArgenIS Product, or Aligner.
      3. Refining Option. Digital Products made of Precious Materials sent to Argen by Customer that do not qualify for return will be refined, subject to the terms of Argen’s Refining Terms and Conditions, located at https://argen.com/refining-conditions. Please note that Digital Products made of Precious Materials may be sent to Argen for refining after the end of the return period set forth in Section 1(b).
    4. Equipment. Argen does not accept returns of Equipment or Equipment accessories.
    5. Software. Argen does not accept returns of software.
    6. Sundry Items.
      1. Requirements for Return. To qualify for return, a Sundry Item must have been ordered from Argen less than 90 days of the date Argen receives Notice of the return of the Sundry Item.
      2. Refund Amount and Process. For return of a Sundry Item, Argen will refund to Customer, as a credit to Customer’s Argen account, the LPP for the Sundry Item, less a restocking fee of the greater of: (i) ten percent (10%) of the LPP or (ii) five US dollars ($5.00).
    7. Zirconia Discs.
      1. Requirements for Return. To qualify for return, a zirconia disc must have been ordered from Argen less than 90 days of the date Argen receives Notice of the return of the zirconia disc.
      2. Refund Amount and Process. For return of a zirconia disc, Argen will refund to Customer, as a credit to Customer’s Argen account, the LPP for the zirconia disc, less a restocking fee of ten percent (10%) of the LPP.
  3. Definitions.
    1. “Aligners” means the clear aligners manufactured by Argen according to a Specification, and any accompanying supplies and accessories identified in the applicable order.
    2. “Alloy Product” means Products sold by Argen set forth in the Alloy section of the Argen Website at https://argen.com/store/categories/alloy#/ and the Jewelry section of the Argen Website at https://argen.com/store/categories/jewelry#/.
    3. “Argen Website” means the website located at the URL: www.argen.com.
    4. “ArgenIS Products” means Argen Implant Solutions abutment products manufactured by Argen according to a Specification submitted by a Customer or its agent, including titanium custom abutments, zirconia hybrid custom abutments, and SLM hybrid custom abutments.
    5. “Coins” means gold, palladium, platinum, and silver coins and bars sold by Argen, as set forth in the Coin section of the Argen Website at https://argen.com/store/categories/coins#/.
    6. “Customer” means an individual or entity that purchases an Argen Product.
    7. “Digital Product” means a product manufactured by Argen according to a Specification submitted by a Customer or its agent, including but not limited to, milled and printed copings, full contour crowns and bridges, bridge molds, and temporary crowns.
    8. “DOR” means the price charged by Argen for a Product on the date the Product being returned is received by Argen from Customer.
    9. “DOR Fix” means the London fix price of the material of which the Product being returned is made on the date the Product being returned is received by Argen from Customer.
    10. “Equipment” means Products sold by Argen set forth in the Equipment section of the Argen Website at https://argen.com/store/categories/equipment#/.
    11. “LPP” means last price paid, which is the amount originally paid by Customer to Argen in consideration for a Product.
    12. “Non-Precious Material” means metals other than gold, silver, palladium or platinum.
    13. “Notice” means notice provided by Customer to Argen via Argen’s website, email, or telephone, as detailed in Section 1(a).
    14. “Precious Material” means gold, silver, palladium and/or platinum.
    15. “Product” means any Product sold by Argen.
    16. “RMA” means a return material authorization.
    17. “Specification” means the digital files supplied to Argen by Customer that are used for manufacture of a Digital Product, an ArgenIS Product, or an Aligner.
    18. “Sundry Item” means Products sold by Argen other than the Products explicitly addressed in this Policy. For purposes of this Policy, Sundry Items include, but are not limited to, NT Trading, wax, PMMA, and liquids.

Return Policy Summary